How can we help?  

Please read the answers to these frequently asked questions about SaveFamily GPS tracker watches for children.

About SaveFamily GPS smartwatches

What is SaveFamilygps.com?
–  Save Family GPS watches is a project set up by business professionals with over 15 years of experience. However, more importantly, we are parents. The aim of SaveFamily is to generate peace of mind within the family, encouraging outdoor activity and communication.

With our watches, you will always be connected.

Where are you based?
–  We are based in Spain and our technical support and customer service are provided from Spain.

All of our products come from our own warehouse in Cantabria.

Do you have a Technical Support team?
–  Yes, we provide a support service from Spain and help you to set up your watch. If you have any queries, you can count on one of our team to help you online.

About the SIM card

Do they need a SIM card?
–  Yes, they need a MicroSim card. Avoid duplicates, multi-sims or group tariffs.

It requires a SIM card with a standard line connection. Remember to deactivate the PIN option before inserting the SIM card.

How much data do our watches use?
–    This is one of the plus points – just 150MB/month is enough, meaning you can choose very economical rates. We also recommend ensuring you have call minutes included in your plan.
Do the watches accept any SIM card?
–  Our models will take any SIM card that works in Spain. If we can’t get it to work with your chosen SIM card, we will give you your money back. We will help you to set up your watch correctly and configure the SIM card.

Sobre los Productos SaveFamily relojes con GPS

¿Todos los productos son resistentes al agua?

–   No, tenemos diferentes modelos. El Modelo Infantil Superior, Completo y Junior tiene certificado IP67, resistentes al agua e inmersión máxima de un metro en agua NO Salada.

–   El modelo Senior resiste el agua pero no inmersión, tiene certificado IP65.

–   Finalmente, el modelo infantil básico no es resistente al agua.

 

¿Qué certificados tienen vuestros productos?
–   Podéis estar tranquilos todos nuestros productos tienen certificados Rohs y CE.
¿ Los relojes inteligentes Save Family disponen de garantía?
–   Por supuesto, tienen 2 años de garantía y además tienes 20 días para devolverlos.
¿Qué duración y características tiene la batería?

–   Cada modelo tiene una duración diferente en función del público al que va dirigido.

  • Infantil básico: (400 Mah): Encendido y conectado con uso moderado duración en torno a 10h.
  • SportKid (400 Mah):Encendido y conectado con uso moderado duración en torno a 10h.
  • Infantil completo (420Mah)encendido y conectado con uso moderado en torno a 19h.
  • Infantil superior (450 Mah)  encendido y conectado con uso moderado en torno a 20h.
  • Junior (450Mah) encendido y conectado con uso moderado 24h.
  • Senior: (450 Mah): Encendido y conectado con uso moderado 48h.
¿Son táctiles?
–   Los modelos infantiles y junior son táctiles y con la pantalla a color. El modelo senior pensado para personas mayores funciona con botón y con una pantalla especial con número extragrandes para una fácil visión.
¿Todos los Save Family relojes con GPS actúan como teléfono?
–   Sí, todos nuestros modelos tienen la función de teléfono y el botón SOS.
¿Todos los Save Family relojes con GPS incluyen cargador?
–   Sí, todos nuestros modelos incluyen su respectivo cargador.

About the app

How does it work?
–  With our very own SaveFamily app, designed and developed in Spain. It has a very intuitive interface that’s quick, easy to use, has no ads and is completely free.
Our servers are located in Europe and comply with GDPR (General Data Protection Regulation), meaning that your loved ones’ personal data is protected.
How do I connect the watch to the app?
–  Using the unique identification code.

Can the app be downloaded onto more than one mobile phone?
–  Yes, the price includes the use of the app on as many devices as you need. Simply log in using the same username and password every time.

If you have any other questions, please contact us and

find out more about kids’ smartwatches with GPS tracker.